Return and Cancellation

Free Shipping in India: We are delighted to offer free shipping for all orders within India. No matter where you are, we cover the shipping costs to ensure your order reaches you conveniently.

Reliable Courier Partners: We entrust the safe delivery of your products to renowned courier companies like Blue Dart and Delhivery, known for their reliability and efficiency.

Insurance for Your Peace of Mind: All shipments are fully insured, providing you with peace of mind. In the unlikely event of any issues during transit, your purchase is protected.

We take every precaution to ensure that you receive your order in pristine condition. However, if you encounter a product that is damaged or has a manufacturing defect, we are here to assist you. To initiate a return for such issues, please follow these steps:

• Contact Us: Notify us of the issue within 7 days of receiving the product. You can reach out to us via email at hikayatbanaras@gmail.com or by calling our dedicated mobile number at 7307859235. Please provide your order number and a detailed description of the problem.
• Evaluation: Our team will promptly assess your case and guide you through the return process. In some cases, we may request photographs of the damaged or defective product to expedite the resolution.
• Return Authorization: If deemed necessary, we will provide you with a return authorization and instructions on how to return the product to us.
• Refund or Replacement: Upon receiving the returned item and verifying the issue, we will process your refund or send a replacement product, based on your preference.

While we are confident that you will be delighted with your Hikayat product, we understand that personal preferences vary. If you are unsatisfied with your purchase for any reason other than damage or defect, please know that your satisfaction matters to us. We encourage you to contact us at our dedicated mobile number 7307859235, and we will do our best to assist you in any way possible. Your feedback is invaluable as we continuously strive to enhance our products and services.

Returns for damaged or defective products must be initiated within 7 days of receiving the product. The product must be in its original condition with all tags, packaging, and accessories intact. Please retain the original packaging for easy and secure returns. We reserve the right to deny a return if the product shows signs of misuse, abuse, or alteration. For damaged or defective items, we will cover the cost of return shipping. However, for unsatisfied customer inquiries, return shipping costs are the responsibility of the customer.

Hikayat is dedicated to providing you with exceptional service, secure and insured shipping, and ensuring your satisfaction. Please do not hesitate to reach out to us with any questions or concerns. We appreciate your trust in us and look forward to serving you.